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User experience (UX)

Human-centered service design -title image

Human-Centered Service Design

I am a Senior UX Designer but a Junior Service Designer. And I’m excited about every opportunity to learn more about service …

Don’t put yourself in user’s shoes

“When designing something, put yourself in the user’s shoes.” That’s a well-meaning advice. Many user experience (UX) people say so. I am …

Bias your UX research towards good

As a user experience (UX) researcher and a fan of positive psychology there are two cognitive biases that have been bothering me lately: confirmation …