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Human-Centered Service Design

I am a Senior UX Designer but a Junior Service Designer. And I’m excited about every opportunity to learn more about service …

Don’t put yourself in user’s shoes

“When designing something, put yourself in the user’s shoes.” That’s a well-meaning advice. Many user experience (UX) people say so. I am …

Bias your UX research towards good

As a user experience (UX) researcher and a fan of positive psychology there are two cognitive biases that have been bothering me lately: confirmation …

UX-maker’s children

As a user experience (UX) evangelist I typically sermon to people how they should involve the users in the product creation: study …

UX Unicorn

User experience (UX) is not one thing, it’s several. There are skill sets such as user- and usability research, interaction design, visual …

Likable software

Alan Cooper has said: “If we want users to like our software, we should design it to behave like a likable person.” …