As a fulltime UX & service designer and as a part-time fitness instructor I’ve always wanted to combine the two professions somehow. In a course about Human-Centered service design I was able to do just that. This is a story of my practice project: Fitness class service design. A story …
I am a Senior UX Designer but a Junior Service Designer. And I’m excited about every opportunity to learn more about service design. So I took IDEO U:s excellent online course about Human-Centered Service Design. These are my main takeaways from that course. The course “Human-Centered Service Design” was a …
Are you a user experience designer who gets to deal with lots of user requirements? A designer who has to convince the …
Accessibility improves the user experience for all users. It’s worth doing. It’s the right thing to do. If you don’t believe me, …
User experience (UX) trends and predictions for the next year are fun to read. It’s nice to see what trends to keep …
Imagine you’re starting to use a new software. And you notice it is very difficult to use. What is your reaction? In …
Years ago when I was a psychology student I learned a thing or two about the human mind. It has helped a …
“When designing something, put yourself in the user’s shoes.” That’s a well-meaning advice. Many user experience (UX) people say so. I am …
This week, as I was conducting usability tests, I was once again reminded of the old truth: it doesn’t matter how usable …
As a user experience (UX) researcher and a fan of positive psychology there are two cognitive biases that have been bothering me lately: confirmation …