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Don’t put yourself in user’s shoes

“When designing something, put yourself in the user’s shoes.” That’s a well-meaning advice. Many user experience (UX) people say so. I am …

Usability and usefulness

This week, as I was conducting usability tests, I was once again reminded of the old truth: it doesn’t matter how usable …

Bias your UX research towards good

As a user experience (UX) researcher and a fan of positive psychology there are two cognitive biases that have been bothering me lately: confirmation …

Service Design vs. User-Centered Design

SIGCHI Finland organized yet another interesting seminar on 1.4.2015: “Service Design – User-Centered Design in a New Package?” As a hard-core User-Centered …